Refund & Return Policy

At Ribbon America, we are committed to delivering high-quality custom products. Since most of our items are made to order, please review our policy carefully before placing your order.

1. Custom & Personalized Products

All custom printed ribbons and personalized items are produced specifically for each order.
These products are non-refundable and non-returnable, except in cases of defects or errors caused by Ribbon America.

2. Order Cancellations

• Orders cancelled after placement are subject to a 30% administration fee.
• Any design, setup, or artwork charges incurred prior to cancellation will also be deducted.
• Orders cannot be cancelled once they have entered production.

3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item:

• You must notify us within 7 days of receiving your order.
• Please include your order number and clear photos of the issue.
• Upon approval, we will offer a replacement or refund, depending on the situation.

4. Return Authorization

• Returns are only accepted with prior written approval from Ribbon America.
• Unauthorized returns will not be accepted or processed.

5. Refunds

• Approved refunds will be issued to the original payment method.
• Please allow 5–10 business days for processing after approval.
• Shipping costs are non-refundable, unless the return is due to our error.

6. Customer Responsibility

Customers are responsible for:

• Ensuring all order details, customization, spelling, and artwork are correct before placing the order.
• Reviewing proofs (if provided) carefully. Ribbon America is not responsible for errors approved by the customer.

7. Contact Us

For any refund or return requests, please contact us at:
📧 info@ribbonamerica.com