Terms & Conditions

Welcome to Ribbon America. By accessing our website and placing an order, you agree to the following terms and conditions.

1. General

Ribbon America provides custom printed ribbons and related products. By using our website, you agree to comply with these terms at all times.

2. Orders & Payments

• All orders must be paid in full before production begins.
• We reserve the right to refuse or cancel any order at our discretion.
• Prices and product availability are subject to change without notice.

3. Custom Orders

• All custom products are made based on the information provided by the customer.
• Customers are responsible for ensuring that all text, spelling, design, and specifications are accurate before placing the order.
• Ribbon America is not responsible for errors in customer-approved designs or submitted content.

4. Production & Delivery

• Production timelines are estimates and may vary depending on order size and complexity.
• Shipping times are separate from production times.
• Ribbon America is not responsible for delays caused by shipping carriers, customs, or unforeseen circumstances.

5. Cancellations

• Orders cancelled after placement are subject to a 30% administration fee plus any design or setup charges incurred.
• Orders cannot be cancelled once they have entered production.

6. Returns & Refunds

• All returns and refunds are governed by our Refund & Return Policy.
• Custom products are non-refundable except in cases of defects or errors caused by Ribbon America.

7. Intellectual Property

• All website content, including logos, images, designs, and text, is the property of Ribbon America and may not be used without permission.
• Customers must ensure they have legal rights to use any logos, trademarks, or artwork submitted.

8. Limitation of Liability

• Ribbon America is not liable for any indirect, incidental, or consequential damages arising from the use of our products or services.
• Our total liability is limited to the amount paid for the order.

9. Privacy

• Customer information is collected only for order processing and communication purposes.
• We do not sell or share personal information with third parties, except as required to fulfill orders or comply with legal obligations.

10. Changes to Terms

• Ribbon America reserves the right to update or modify these Terms & Conditions at any time without prior notice.
• Continued use of the website indicates acceptance of any updated terms.

11. Contact Information

For any questions regarding these Terms & Conditions, please contact us at:
📧 info@ribbonamerica.com